Returns and Exchanges
RETURNS
Mainline Collection - If you are not completely happy with your new purchase. Please return within 21 days of the purchase date, we will provide a full refund of the purchase price.
Final Sale/Outlet Sale/Flash Sale - please choose carefully as these shoes are not eligible for a return or refund.
Bridal Collection - We offer a 60 day return time frame to allow for your dress fittings. We will provide a full refund of the purchase price.
Start the returns process here.
If for any reason, there is a delay in your return, please email shop@chaosandharmonyshoes.com and we will come up with the best solution for you.
Items are to be returned in their original packaging to ensure they are adequately protected in transit. Shoe boxes should also be protected as they are considered part of the product. Please do not mark the shoe box in any way. We do ask you to pay for the return shipping costs of your items.
For New Zealand returns, We do not recommend a parcel post service as there can be delays in receiving your return. We recommend using a tracked service.
For US customer returns, please contact shop@chaosandharmonyshoes.com - We can provide a return ticket for you for $60USD via DHL.
Refunds will be processed within 10 working days of receiving the returned the item(s) and we will email confirmation once the refund has been processed.
EXCHANGES
If you find that the size you bought online is too small or too large or you simply would like to exchange your purchase - please start the process here, you will be provided with a returns address. We recommend all shoes should be tried on a carpeted surface before general wear.
Items are to be returned in their original packaging to ensure they are adequately protected in transit. Shoe boxes should also be protected as they are considered part of the product. Please do not mark the shoe box in any way.
Any returns that are damaged, may not be accepted and could be sent back to you. We will cover the shipping costs of your replacement, we do however ask you pay for the return shipping costs of your exchangeable items.