Returns / Exchanges Manager
Please return / exchange items within 14 days of purchase date.
- In the box below please enter your email address used with your purchase
- Please enter order number relating to product you wish to return (this can be found on your order confirmation email or the packing slip that was sent with the product)
- A pop up window will then appear
- Select either return or exchange from the drop down menu
- Enter the quantity you are returning / exchanging
- Select the reason for your return / exchange
- Add any customer notes - (please give us as much detail as possible, this helps us improve our products and service for future)
If product is damaged - an image must be uploaded as an attachment.
- Read and Agree to the Terms by clicking the link and then ticking the box
- Click submit
- The status below will show your return as pending
- We will receive a notification of your wish to return / exchange your order, we will review this
- Once we have approved your return / exchange you will receive and email with our return address, please carefully package your order and send to this address.
- You will receive another email once your return has been received and your return / exchange has been processed
- You can log back into this screen at any time to review the status of your return / exchange