RETURNS

Mainline Collection  - For full price purchases only - If you are not completely happy with your new purchase. Please return within 14 days of the purchase date, we will provide an exchange, online credit or a refund of the purchase price.

Final Sale (Outlet Sale/Flash Sale)
Please note that any products purchased at a discount of 50% or more are considered Final Sale and are not eligible for return or exchange. We recommend choosing carefully and contacting us if you need any assistance with sizing or fit before completing your purchase.

Black Friday Sale  - All sales are deemed Final Sale. However, Goods that are less than 50% discount are eligible for a credit or exchange. 7 day returns will only be accepted. No Holds. No extra discounts or codes can be used.

Bridal Collection  - We offer a 30-day return time frame to allow for your dress fittings. We will provide a full refund of the purchase price.

Start the returns process here.

If for any reason, there is a delay in your return, please email  shop@chaosandharmonyshoes.com and we will come up with the best solution for you.

Items are to be returned in their original packaging to ensure they are adequately protected in transit. Shoe boxes should also be protected as they are considered part of the product. Please do not mark the shoe box in any way. We do ask you to pay for the return shipping costs of your items. 

For New Zealand returns, We do not recommend a parcel post service as there can be delays in receiving your return. We recommend using a tracked service.

For US customer returns, please contact shop@chaosandharmonyshoes.com - We can provide a return ticket for you for $60USD per pair via DHL. If you wish to return more than one pair, please contact us for a quote.

Refunds will be processed within 7 working days of receiving the returned item(s) and we will email confirmation once the refund has been processed.

EXCHANGES

If you find that the size you bought online is too small or too large or you simply would like to exchange your purchase - please start the process here, you will be provided with a returns address. We recommend all shoes should be tried on a carpeted surface before general wear.

Items are to be returned in their original packaging to ensure they are adequately protected in transit. Shoe boxes should also be protected as they are considered part of the product. Please do not mark the shoe box in any way.

Any returns that are damaged, may not be accepted and could be sent back to you. We will cover the shipping costs of your replacement, we do however ask you pay for the return shipping costs of your exchangeable items.