DO YOU OFFER REFUNDS? We want you to love your new shoes as much as we do. If they don’t fit correctly, or aren’t quite what you had in mind, you can return or exchange them. We offer 100% refund on returns within 21 days from the date your order is received. Please make sure shoes are returned in their original condition - shoes should show no sign of distress or wear (we suggest trying your shoes on carpet). Please also return in original packaging.
Refunds will be processed within 10 working days of receiving your returned shoes. We will email a confirmation once the refund has been processed.
Please be aware that your banking institution may require additional days to process and post this transaction to your account. You will be responsible for return shipping and associated costs.
HOW DO I EXCHANGE MY SHOES? If you wish to exchange your shoes, please complete the RETURNS MANAGER request to find out if we can offer a suitable exchange. To return your shoes – please follow the instructions on your returns card, and follow the returns/exchanges link here.
CAN I RETURN MY SHOES IF I PURCHASED THEM ON SALE? You sure can. Please return them within 7 days in the original purchase condition - including the shoe box. We can exchange or refund depending on what you would like to do. To return your shoes – please follow the instructions on your returns card, or click the returns/exchanges link here.
HOW MUCH DOES SHIPPING COST? Domestic
Shipping within New Zealand is $5.00 for orders over $250.00
Orders under $250.00 cost $8.00 per order
Shipping to Australia is currently $15.00 for orders over $250.00 via DHL
Shipping to Australia is currently $35.00 for orders under $250.00 via DHL
Shipping to Rest of World costs $50.00 per order via DHL
I PLACED AN ORDER ON YOUR SITE, HOW LONG WILL IT TAKE? WHERE DOES IT SHIP FROM?
We ship all orders from Mount Maunganui, New Zealand. All shoes ordered before 12pm NZT, Monday - Thursday (excluding public holidays) are dispatched the same day for an over night delivery in the North Island.
Orders made before 12pm NZT Friday will be dispatched for delivery on Monday. All orders made after the 12pm cut off will be dispatched next business day and 3-6 day delivery in the South Island. Additional fees will apply to overnight, overseas or express shipping. Please note for peak sale periods, your shoes will be dispatched within 3 working days.
HOW DO I KNOW WHEN MY ORDER IS GOING TO ARRIVE?
Once your order is shipped, and physically enroute, you will receive a tracking number. Then you can follow, click, refresh, until your new shoes have arrived.
IS IT SAFE TO USE MY CREDIT CARD WITH CHAOS & HARMONY? Yes. We do not store any card information. We use the Shopify Checkout platform to process all credit card payments
HOW DOES THE LOYALTY SYSTEM WORK? You earn 1 point for every $1 spent online or in store at BlakChaos in Mt Maunganui. When you reach 650 points you can redeem them for a $50 voucher to be used on your next purchase. click here for more information on earning points.
THE SHOE I WANT IS SOLD OUT - WILL YOU GET MORE? As part of our sustainable journey we produce limited runs of styles, sometimes we may re-cut a style. If we don’t have the pair you are looking for online you can fill out the Back in stock request form - this will show up if the size you want is out of stock.
WILL CHAOS & HARMONY CHARGE SALES TAX ON MY PURCHASE? You are charged New Zealand Goods & Services Tax (GST) if you live in New Zealand, all overseas purchases are subject to that countries duties and taxes.
WHERE DID CHAOS & HARMONY’S NAME COME FROM?
We wanted a name that would inspire us creatively but also describe our aesthetic. Chaos & Harmony reflects our love of textures to create depth – it brings about a curious contradiction. It also subtly sums up a woman’s world.
WHERE ARE YOUR SHOES MADE?
We design all of our shoes here in New Zealand and travel to China where our factories are based in Dongguan. We’ve spent years building a great relationship with our team there. The skilled craftsmanship allows us to create small runs of exclusive, hand-lasted product, while still paying attention to details. We visit every 12 weeks and are in daily contact with our artisans in China. Our factory abides by ethical manufacturing standards.
WHAT MATERIALS DO YOU USE TO CREATE YOUR SHOES?
Most of our leathers and materials come from tanneries based in Guangzhou. We travel to the markets there to find unique prints, textures, leathers and suedes. All of our shoes are genuine leather. We use a latex memory foam on the footbed for best comfort, as well as a super-soft leather lining. In the instance that we use textiles, fabric, plastics, nylons, neoprene or synthetics of any kind, it is noted on the individual model.
HOW IS THE FIT ON YOUR SHOES?
While we try to make all of our shoes to general New Zealand and Australian sizes, some styles, shapes and models fit differently due to sizing, scale, shape or pitch. We do our best to accurately describe the fit of Chaos & Harmony shoes and recommend measuring your foot and comparing it to the fit notes of each style.
HOW DO I LOOK AFTER MY SHOES? Leather is a natural quality product. Variances in colour, shade and natural markings can occur. Upon wearing, crinkles can appear. This is a natural part of leather wear. Clean your shoes with a soft cotton cloth before polishing or applying any shoe protector. This will ensure you remove dirt from the material, instead of rubbing it in. Apply polish evenly and once dry, buff until shiny. Where possible, use a natural product as it absorbs better. We recommend a natural bee’s wax. Metal trims should be wiped clean with a dry cloth. Metal can discolour when exposed to a water. Preserve or waterproof - especially suede. Beware of denim rubbing on light-coloured shoes. Heels will last longer if you avoid hooking them over things like barstools, avoid uneven or rough surfaces and avoid driving in them. Heel tips will need to be replaced with wear. We want you to enjoy your shoes - if you have any queries on the wear or how to care for your shoes please email us - firstname.lastname@example.org
WHAT IF I NEED A REPAIR?
Chaos & Harmony create quality hand-made shoes with a focus on design. From time to time, some faults may occur. Please email email@example.com to let us know your repair request and we will reply to you with a returns address and have your shoes repaired as soon as possible.
CAN I USE YOUR IMAGES IN MY BLOG/INSTA/FACEBOOK?
Absolutely, feel free to use our images for anything non-commercial, but please remember to tag/credit us. We love our fans and love when you share our content. Instagram: @chaosandharmonyshoes , #chaosandharmonyshoes
DO YOU HAVE A PHYSICAL STORE?
Yes, – Blakchaos Mount Maunganui Click here to see the address and to see our other stockists.