What if the shoes don’t fit?
We do our best to describe the fit of Chaos & Harmony shoes. We work to general New Zealand and Australian sizes but some variances do occur depending on your foot shape.
There are two options:
1. Try a SHUSHU insert, http://chaosandharmonyshoes.com/collections/accessories to see if that can assist in fitting your shoes.
2. Return and exchange for another size or a refund if you are not fully satisfied with your new shoes .
How do I care for my shoes?
LEATHERS & FABRICS
Leather is a natural quality product. Variances in colour, shade and natural markings can occur. Upon wearing, crinkles can appear. This is a natural part of leather wear. Other upper fabrics need special care, such as cottons and woven fabric that wear more easily.
SHOE BEAUTY ROUTINE
- Clean your shoes with a soft cotton cloth before polishing or applying any shoe protector. This will ensure you remove dirt from the material, instead of rubbing it in.
- Apply polish evenly and once dry, buff until shiny.
- Where possible, use a natural product as it absorbs better. We recommend a natural bees wax.
- Metal trims should be wiped clean with a dry cloth. Metal can discolour when exposed to a water.
- Preserve or waterproof - especially suede.
- Beware of denim rubbing on light coloured shoes.
- Heels will last longer if you avoid hooking them over things like barstools, avoid uneven or rough surfaces and avoid driving in them.
- Heel tips will need to be replaced with wear.
We want you to enjoy your shoes - if you have any queries on the wear or how to care for your shoes please email us:
What do I do if I need a repair?
Chaos & Harmony create quality hand made shoes with a focus on design. From time to time, some faults may occur. Please email firstname.lastname@example.org to let us know your repair request and we will reply to you with a returns address and have your shoes repaired as soon as possible.
Can I return my shoes if I purchased them on sale?
You sure can. We ask you return them within 14 days in the original purchase condition - including the shoe box. We will exchange or refund depending on what you would like to do. Email us at email@example.com for a returns address.