FAQ's

What if the shoes don’t fit?

We do our best to describe the fit of Chaos & Harmony shoes. We work to general New Zealand and Australian sizes but some variances do occur depending on your foot shape.

There are two options:

1. Try a SHUSHU insert, http://chaosandharmonyshoes.com/collections/accessories to see if that can assist in fitting your shoes.

2. Return and exchange for another size or a refund if you are not fully satisfied with your new shoes .

 

How do I care for my shoes?

 

LEATHERS & FABRICS

Leather is a natural quality product. Variances in colour, shade and natural markings can occur. Upon wearing, crinkles can appear. This is a natural part of leather wear. Other upper fabrics need special care, such as cottons and woven fabric that wear more easily.

 

SHOE BEAUTY ROUTINE

  • Clean your shoes with a soft cotton cloth before polishing or applying any shoe protector. This will ensure you remove dirt from the material, instead of rubbing it in.
  • Apply polish evenly and once dry, buff until shiny.
  • Where possible, use a natural product as it absorbs better. We recommend a natural bees wax. 
  • Metal trims should be wiped clean with a dry cloth. Metal can discolour when exposed to a water. 
  • Preserve or waterproof - especially suede.
  • Beware of denim rubbing on light coloured shoes.
  • Heels will last longer if you avoid hooking them over things like barstools, avoid uneven or rough surfaces and avoid driving in them.
  • Heel tips will need to be replaced with wear.

 

We want you to enjoy your shoes - if you have any queries on the wear or how to care for your shoes please email us:

shoecare@chaosandharmony.co.nz


What do I do if I need a repair?

Chaos & Harmony create quality hand made shoes with a focus on design. From time to time, some faults may occur. Please email returns@chaosandharmony.co.nz to let us know your repair request and we will reply to you with a returns address and have your shoes repaired as soon as possible.

 

Can I return my shoes if I purchased them on sale?

You sure can. We ask you return them within 14 days in the original purchase condition - including the shoe box. We will exchange or refund depending on what you would like to do. Email us at returns@chaosandharmony.co.nz for a returns address. 

 
SPRING SUMMER 17/18 - SHIBUSA

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