What is the most comfortable Bridal style?
While all our styles are created for the upmost comfort and some people aren’t used to high heels, the shoes we get the most feed-back on for comfort, are the Eternal, Passion and Evermore heels. The heel heights are 77mm which includes the platform . These shoes are great for brides who are not used to wearing heels, or want to make sure they can dance all night.

 

How much will the shoes stretch?
The shoes will naturally relax after a couple of wears, the amount that they soften will vary from person to person, depending on how much pressure is being applied to the shoe.

 

What is the heel height of your Bridal shoes?
The heel heights of each style are located on our website under the details section when you click on the shoe.

 

What Bridal style provides the most ankle support?
We design all our shoes with comfort and support in mind, however comfort comes down to personal preference. The block heels with a closed in back and ankle strap will provide good ankle support.

 

How do I care for my Bridal shoes?
Leather is a natural quality product. Variances in colour, shade and natural markings can occur. Upon wearing, crinkles can appear. This is a natural part of leather wear. Other upper fabrics need special care, such as cottons and woven fabric that wear more easily.

Clean your shoes with a soft cotton cloth before polishing or applying any shoe protector. This will ensure you remove dirt from the material, instead of rubbing it in.

Apply polish evenly and once dry, buff until shiny. Where possible, use a natural product as it absorbs better. We recommend a natural bee’s wax.  Metal trims should be wiped clean with a dry cloth. Metal can discolour when exposed to a water.

Preserve or waterproof - especially suede. Beware of denim rubbing on light-coloured shoes.

Heels will last longer if you avoid hooking them over things like barstools, avoid uneven or rough surfaces and avoid driving in them. Heel tips will need to be replaced with wear.

Velvet does not mix well with water, so use a waterproof spray regularly. If your shoes do get dirty, wait for them to dry and gently brush the impurities off.

Where can I try on the shoes?

 A selection of our bridal shoes are stocked in:

New Zealand R.O.W

We also have our Trunk Shows through out New Zealand and Australia where you can view the whole range and pre order.

Can I return my shoes if they aren’t quite right?
We want you to love your new shoes as much as we do. If they don’t fit correctly, or aren’t quite what you had in mind, you can return or exchange them. We offer 100% refund on returns within 14 days from the date your order is received.

Please make sure shoes are in original condition - shoes should show no sign of distress or wear (we suggest trying your shoes on carpet). Please also return in original packaging.

Refunds will be processed within 10 working days of receiving your returned shoes.We will email confirmation once the refund has been processed.

Please be aware that your banking institution may require additional days to process and post this transaction to your account. You will be responsible for return shipping and associated costs.

How do i return or exchange my shoes?
If you wish to exchange your shoes, please complete the Returns Manager request to find out if we can offer a suitable exchange.

To return your shoes – please follow the instructions on your returns card, and follow the returns/exchanges link here.

Can you help me pick the best shoes to compliment my wedding dress?
Yes absolutley, we are more than happy to help you find your perfect pair. We suggest bringing along a swatch of your dress fabric with you when you try your shoes at one of our Trunk Shoes or at our Blakchaos store. Alternatively if you are ordering online you can send photos of your dress to bridalboutique@chaosandharmonyshoes.com and we are more than happy to offer style suggestions.

What if a Bridal style that I want is out of stock?
Please email us – shop@chaosandharmonyshoes.com - and we will let you know if it is possible to track down your shoe in your size and desired color.

Which size should I order if I am between sizes?
Often different styles can fit slightly smaller or larger depending on the style of the upper.  We will advise you if its a smaller or larger fit for the shoe in the style descriptions.

To get the sizing correct simply put your foot on a piece of paper, mark from your longest toe to the back of your heel. Measure the distance. Follow the chart on the website in the shoes description to match your foot length to the appropriate Euro size. All measurements are in centimeters. If you are a half size, please go up to the nearest full size.